SINGINN DATA CENTER

Cookie Policy

Last Updated: June 13, 2026 • Information on how Singinn uses tracking technologies to enable portal features and optimize performance.

1. What Are Cookies?

Cookies are small text files containing alphanumeric characters that are downloaded to your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognize your device, maintain active sessions, remember user preferences, and securely authenticate system requests.

We use both session cookies (which expire automatically when you close your web browser) and persistent cookies (which remain on your device for a pre-defined period or until manually cleared) to deliver our cloud infrastructure platform and client billing interfaces.

2. How We Use Cookies

Our cookies serve vital roles in facilitating customer access and enhancing user experiences. They are categorized as follows:

  • Strictly Necessary Cookies: These cookies are critical to operating our website and portal at portal.singinn.in. They enable basic functionalities like secure sign-ins, billing transactions, CSRF security tokens, and active session retention. Disabling these cookies will prevent the client portal from operating.
  • Functional Cookies: These remember choices you make (such as language preferences, portal dark mode toggles, or currency selection) to provide a more personalized hosting experience.
  • Performance & Analytics Cookies: We utilize light-weight, anonymized telemetry trackers to monitor site load speeds, server-room page navigation, ticket resolution efficiency, and network throughput dashboard metrics.

3. Specific Cookies List

Below is a descriptive index of the primary cookies set by Singinn Data Center:

Cookie Name Category Purpose Retention Time
WHMCSXSESSID Strictly Necessary Stores client session identifier for secure client portal access. Session (Ends on browser close)
whmcsuid / whmcspw Strictly Necessary Encrypted login credentials used for "Keep me logged in" feature. 30 Days
csrf_token Strictly Necessary Prevents Cross-Site Request Forgery (CSRF) on billing forms. Session
theme_preference Functional Saves client choice between classic dark and neon visual modes. 1 Year
_ga / _gid Performance / Analytics Anonymously monitors load performance and website navigation. Up to 2 Years

4. Third-Party Trackers

In certain sections of our client portal and support page, we may integrate third-party tools to improve customer support and payment processing:

  • Payment Processors: Gateways (such as Razorpay or Stripe) set security and verification cookies during transaction stages to identify credit cards, prevent fraud, and record success responses.
  • Live Chat Support: Our live technical support widgets utilize cookies to link active chat sessions with our support agents.

5. Managing Your Preferences

You have the right to block, delete, or restrict cookie setting via your web browser configuration. Most modern browsers allow you to modify cookie handling preferences:

  • In Google Chrome, navigate to Settings > Privacy & Security > Third-party Cookies.
  • In Mozilla Firefox, select Settings > Privacy & Security > Enhanced Tracking Protection.
  • In Microsoft Edge, navigate to Settings > Cookies & Site Permissions.

Warning: If you configure your browser to reject strictly necessary cookies, you will not be able to log in to the Client Portal at portal.singinn.in, check billing invoices, or submit technical support tickets.

6. Updates to This Policy

We may periodically revise this Cookie Policy to reflect changes in our technology infrastructure, billing platform upgrades, or legal requirements.

We recommend checking this page periodically to stay informed about our use of cookies and tracking technologies. For further details on our data protection rules, please read our full Privacy Policy.